contact-us
Get in touch
You can send your questions to our email! Our office hours are 9 am–5 pm EST – we respond to most emails within a business day,
but if you don't get a response from us, please check your spam bin!
Be patient my friend, we are doing our best to get back to you as fast as possible!
Please do not send multiple emails as this could delay our response time.
If it's an order issue, please give us your 4 DIGIT ORDER NUMBER.
If you do not have your order number, please give us the FULL NAME OR ADDRESS you put down on your order.
We strive to answer customer emails within 12–24 hours or faster.
If you do not receive our email response within 12–24 hours, please check your Promotion or Spam mailbox,
or contact us: support@petfreshly.com
but if you don't get a response from us, please check your spam bin!
Be patient my friend, we are doing our best to get back to you as fast as possible!
Please do not send multiple emails as this could delay our response time.
If it's an order issue, please give us your 4 DIGIT ORDER NUMBER.
If you do not have your order number, please give us the FULL NAME OR ADDRESS you put down on your order.
We strive to answer customer emails within 12–24 hours or faster.
If you do not receive our email response within 12–24 hours, please check your Promotion or Spam mailbox,
or contact us: support@petfreshly.com